FAQ
Frequently Asked Questions
B2B comprehensive food supply in Seoul & Gyeonggi · Orders, delivery, payment & quality
※ Content may change if our operating policies are updated.
Orders & Delivery
What is the order cutoff time?
Orders close daily at 10:30 PM for next-day shipping and delivery.
When is dawn delivery completed?
We aim to complete delivery before 9:00 AM, prior to your opening hours.
What are your delivery methods and direct-delivery areas?
We operate our own direct delivery across all of Seoul and selected areas in Gyeonggi. Seoul: 강남구, 강동구, 강북구, 강서구, 관악구, 광진구, 구로구, 금천구, 노원구, 도봉구, 동대문구, 동작구, 마포구, 서대문구, 서초구, 성동구, 성북구, 송파구, 양천구, 영등포구, 용산구, 은평구, 종로구, 중구, 중랑구 (all 25 districts) Gyeonggi: 안산시, 평택시, 하남시, 광주시, 이천시, 오산시, 의왕시, 군포시, 고양시, 파주시, 의정부시, 양주시, 포천시, 양평군
Which business types can you supply?
We serve specialized food-service businesses — Korean, Chinese, Japanese/izakaya, Western/pasta, snack bars, pojangmacha, Asian cuisine — as well as institutional catering, buffets, lunch boxes, government/school/hospital kitchens, and non-food supplies and packaging materials. (※ Excludes cafes, bakeries/dessert shops, hof/beer pubs, and chicken restaurants.)
Do you deliver on weekends and public holidays?
We are closed every Sunday, aligned with Garak Market holiday schedules.
How do you handle access and pickup when the store is closed during dawn delivery?
We agree entry methods and designated drop-off locations with you in advance for safe delivery.
What happens to insulated containers (coolers/ice packs) if no one is present?
Products are kept in coolers and placed at your designated storage spot. Containers are collected the same day.
Can you make same-day urgent deliveries if ingredients run out during service?
Yes. Same-day urgent add-on delivery and shipping is available when you run out during business hours.
How will I be notified of delays due to severe weather or holiday periods?
We notify you promptly via written notice and KakaoTalk/SMS alerts.
Quality, Returns & Exchanges
What should I do if fresh or frozen products have quality, spoilage, or damage issues?
Photograph the products on the day of receipt and submit via text message for prompt handling.
What are the compensation criteria and process for quality issues?
Claims must be submitted within 12 hours of receipt. After verification, we arrange redelivery or a refund at your request.
Are returns or exchanges possible for change of mind?
Change-of-mind returns and exchanges are possible after mutual agreement.
Payment, Sign-up & Contracts
Is there a minimum transaction amount?
Service is available for accounts with monthly transactions of KRW 3 million or more.
What are the requirements and billing schedule for business credit (month-end settlement)?
Credit terms are available after signing a formal trading contract. Billing cycles: Deliveries on the 1st–15th: payment due on the 15th of the same month Deliveries on the 16th–last day: payment due on the last day of the same month
When are tax invoices issued?
Issued in bulk between the 1st and 5th of the following month.
What documents are required for business registration and trading contracts?
A copy of your business registration, a copy of the representative's ID, and the signed trading contract.
Pricing & Other Services
How often are vegetable and fresh-food prices updated?
Prices are updated daily to reflect market rates.
Are bulk discounts or custom quotes available?
Bulk orders can be discussed with your account manager.
Do you offer repacking or custom cutting?
Repacking and custom cutting are available for selected items.
Can I request food samples for a new trading review?
We do not offer separate food sample requests. Thank you for your understanding.
CONTACT
Can't find what you need?
Call us or submit a quote request for delivery terms and pricing.